Yes, if you are currently subscribed to the standard support package for Active Intelligence Visualization (AIV), it is typically possible to upgrade to a higher-tier support plan. Here’s how you can proceed:
Contact the Support or Sales Team
Reach out to the AIV support or sales team to inquire about the available support upgrade options. They will provide details on the different levels of support packages, such as premium or enterprise plans, which may include:- Faster response times for critical issues.
- 24/7 support coverage.
- Onsite support and personalized consultation.
- Dedicated technical account managers.
Evaluate Your Needs
Before upgrading, assess your business needs, such as the complexity of your systems, frequency of support requests, and whether you require additional services like onsite support or advanced training.Upgrade Process
The upgrade process is usually straightforward. Once you choose the desired support package, the AIV team will adjust your subscription, and the new level of support will be activated.Flexible Plans
Some AIV support plans may be customizable based on your organization’s specific needs. If a pre-defined plan doesn’t cover everything you require, the AIV team may offer a tailored solution to suit your business better.
To discuss upgrading your package, contact the AIV Sales Team for more details on the support options and pricing.
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