Can I downgrade my AIV support package?

Yes, downgrading your Active Intelligence Visualization (AIV) support package is generally possible, but it depends on the terms of your current agreement and the specific policies of AIV. Here’s what you need to know:

1. Check the Terms of Your Agreement
   Before downgrading, review the terms of your current support contract. There may be conditions, such as minimum contract periods or notice requirements, that need to be met before making changes to your support level.

2. Contact the AIV Support or Sales Team
   To initiate the downgrade, you’ll need to contact the AIV Sales Team.  The team can provide guidance on the available options for downgrading, the potential impact on services, and any necessary steps to complete the process.

3. Impact of Downgrading
   When downgrading, it's important to understand how it will affect the level of service you receive. For example:

   • Response times may be longer.
   • You may lose access to premium features such as 24/7 support, dedicated account managers, or faster escalation paths.
   • Onsite support may no longer be available under lower-tier plans.

If you’re considering downgrading, it’s best to consult with the AIV team to ensure you still have the level of support that meets your business needs. For more information, contact the AIV Sales Team.