Does AIV product/application support include onsite support?

Active Intelligence Visualization (AIV) primarily offers remote support services, that include email support. However, onsite support may be available depending on the nature of your request and your support contract. Here are some important details:

1. Standard Support
   Most AIV support plans typically include remote assistance for technical issues, troubleshooting, and software updates. This is the quickest and most common way to resolve issues.

2. Onsite Support Availability
   Onsite support is not part of the standard support package, but it can be arranged in specific cases or for larger projects. This often involves sending AIV-certified technicians or consultants to your location for assistance with:

   • Complex system configurations
   • Large-scale implementations
   • Custom development or integrations
   • Training and workshops for teams

3. Custom or Premium Support Contracts
   If your business requires onsite support, it is usually offered under a custom support contract or a premium support plan. These contracts typically come at an additional cost and can be tailored to include scheduled visits or dedicated support for critical projects.

4. Consultation and Quote
   To determine whether onsite support is feasible and to get a quote, it is best to contact the AIV support or sales team directly at sales@aivhub.com. They can provide information on availability, costs, and how to arrange an onsite visit if required.

If you need more information or would like to discuss the possibility of onsite support, please reach out to our Sales Team for further assistance for further assistance.